Shipping policy
Covid-19 Update:
Kindly note that whilst Covid-19 restrictions may occasionally cause a delay to our delivery service, please rest assured we are still processing orders to arrive within the estimates given at the checkout. Please do not contact us unless your order has not arrived before the estimated time.
Free (Tracked) Shipping-Estimated shipping times:
Shipping |
Estimated Delivery |
Price |
UK (Mainland) |
10 - 17 days
|
Free |
How do I check the status of my order?
Once your order has been shipped, you will receive an email notification from us which will include a tracking number that you can then use to check its current status. Please allow up to 7 days for the tracking information to become available.
Got your tracking number? You can track the status of your order here, just click on the link! 🙂
If you haven’t received your order within 60 days of receiving your shipping confirmation email, please contact us at info@curiouslykawaii.co.uk with your name and order number, and we will investigate. Rest assured, we always aim to respond to emails within 48-72 hours or less.
Where is my order?
Rest assured, we have you covered! If you have not received your order within the time frame given at checkout, then please get in touch as soon as possible so that we can remedy the situation. You have up to 7 business days to do this. We will then escalate the issue with the relevant courier service. Once the courier has confirmed that your order has been lost, we can either get a replacement sent out to you, or refund the order amount.
Where is the rest of my order?
If you have purchased multiple items from Curiously Kawaii, we may provide multiple tracking links to avoid damages during transit and customs delays. We always try our best to combine your items into single parcels but occasionally, items are shipped out separately due to size and weight restrictions, and to reduce shipping costs. In either case, you will be able to track each individual item in real time.
We are not responsible for lost or stolen mail after the recorded delivery.
Import Duties & Taxes
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Curiously Kawaii is not responsible for these charges if they are applied and are your responsibility as the customer.
For more information on this, please refer to the GOV.UK website which can be found here Tax and customs for goods sent from abroad: Tax and duty - GOV.UK (www.gov.uk)